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Insurance Customer Service Agent (French)

Job Description

+++ Candidates already settled in Barcelona with NIE+++

Are you quality oriented and can establish professional contacts with customers?

Our client is a service provider specialized in Claims Management for the Insurance Industry.

The Job

In this role, you are the main point of contact for customers.

- Handle incoming calls and understand customer's inquires and situation
- Provide customer with necessary information and advise them on the right solutions
- Organise the modalities of intervention with third parties involved
- Process Claims in accordance to the company standard and policies and always ensure that a high level of customer service is provided
- Prioritize claims according to level of urgency
- Keep your knowledge of service levels and company information up to date
- Ensure compliance with quality standard and KPI's
- Directly report to the Team Leader

Your Profile

- You have a native level of French. Fluency in English or Spanish is a plus.
- You have minimum 1 year of experience in Customer Service in a Call Centre, preferably in After Sales, Quality or Complaints management
- You are already settled in Barcelona, and hold the NIE
- You have excellent communication skills (both oral and written) and telephone manners 
- You easily establish relations with clients
- You are professional and focus on delivering quality work
- You can handle complains and stressful situations
- Empathy and ability to adapt your attitude to the diversity of customers
- You are a real team player and contribute to a nice working environment
- You can handle data on a confidential manner and work autonomously
- Reliable, punctual and respectful

The Offer

- Salary of 16.800€ / year + 10% bonus
- Job from Monday to Friday 8:30/9:30 to 17:30/18:30 
- Company based in Barcelona, close to Arc de Triumph 
- Extra-hours and Saturday work on voluntary basis
- An international company and work environment
- Full training offered by the company 
- A growing company with promising expansion plans
- A respectful environment where open communication is encouraged 
- Start date: 12/02/2018

Ref: IG001


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