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Insurance Customer Service Agent (French)

Job Description

+++ Candidates already settled in Barcelona with NIE+++
+++ No holidays in August or September +++

Are you quality oriented and can establish professional contacts with customers?
Our client is a service provider specialized in Claims Management for the Insurance Industry.

The Job.

In this role, you are the main point of contact for customers:
– Handle incoming calls and understand customer's inquires and situation
– Provide customer with necessary information and advise them on the right solutions
– Organise the modalities of intervention with third parties involved
– Process Claims in accordance to the company standard and policies and always ensure that a high level of customer service is provided
– Prioritize claims according to level of urgency
– Keep your knowledge of service levels and company information up to date
– Ensure compliance with quality standard and KPI's
– Directly report to the Team Leader

Your Profile.

– You have a native level of French. Fluency in English or Spanish is a plus.
– You have minimum 1 year of experience in Customer Service in a Call Centre, preferably in After Sales, Quality or Complaints management
– You are already settled in Barcelona, and hold the NIE
– You have excellent communication skills (both oral and written) and telephone manners 
– You easily establish relations with clients
– You are professional and focus on delivering quality work
– You can handle complains and stressful situations
– You are emphatic and have the ability to adapt your attitude to the diversity of customers
– You are a real team player and contribute to a nice working environment
– You can handle data on a confidential manner and work autonomously
– You are reliable, punctual and respectful

The Offer.

– Salary of 16.800€ / year + 10% bonus
– Job from Monday to Friday 8:30/9:30 to 17:30/18:30 
– Company based in Barcelona, close to Arc de Triumph 
– Extra-hours and Saturday work on voluntary basis
– An international company and work environment
– Full training offered by the company 
– A growing company with promising expansion plans
– A respectful environment where open communication is encouraged 
– Start date: 06/08/2018

Ref: IIICCCCC02

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