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ISS Technical Support with Swedish

Job Description

ISS Technical Support with Swedish

We’re looking for IT professionals, fluent in English and Swedish or Norwegian, with a flair for delivering great customer experiences – people who will go the extra mile to find solutions and solve problems, and want to do this for one of the most recognised brands in the world, a global leader in server technology.

As well as receiving first class training, you’ll get the opportunity to further your skills in customer care and information technology, as part of an award-winning team, with rewarding career paths.

You’ll benefit from 20 days paid holiday, incentives, company sponsored healthcare, discounts, on-site restaurant and free parking. There are also lots of fun, social activities and team events for you to get involved in!


Role & Responsibilities:

·Provide first-line technical support for servers and associated hardware and software, ranging from enquiries about product features and specifications, to repairs and configuration assistance

·Work remotely to diagnose and solve customer problems, via the phone, web chat, email or fax

·Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation

·Deliver individual performance based on metrics and related targets

·Be responsible for delivering timely, accurate customer support with a high degree of customer service satisfaction

·Be a central part of identifying improvement opportunities

·Successfully complete training activities to maintain technical and product knowledge

·Participate in coaching and demonstrate commitment to personal improvement

·Perform services consistent with quality standards and procedures based on training and coaching received


·Written and oral fluency in English and Norwegian or Swedish

·Excellent communication skills: verbal, written, listening, probing & reading

·Software: Microsoft OS, VMware and Linux – Basic level is required

·Industry Standard Servers / Server architecture – Intermediate level

·General computer hardware knowledge – Intermediate level

·Minimum two years of experience in a customer centred role

·Be able to work as part of a strong and collaborative team


·Monday – Friday working patterns. No night shift or weekends required

·20 days annual holiday + 9 statutory days entitlement

·Staff Subsidised Canteen

·Free Parking

·Games Room / Breakout area

·Pay for Performance bonus program

·Access to additional Company benefits after passing Probation period of 6 months

·Discounts with various high street brands

·Potential for career advancement in many fields, and throughout 31 countries



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