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IT Help desk Support Slovak/Czech

Job Description



Provide first level contact and convey resolutions to internal Company users’ Technical issues

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed internal Company’s users’ expectations

Ensure proper recording, documentation and closure

Preserve and grow your knowledge of help desk procedures, products and services


Proven working experience in providing help desk support

Proficiency in English

Working knowledge of help desk software, Windows Server platform and remote control

Strong client-facing and communication skills

Advanced networking troubleshooting and multi-tasking skills

Knowledge of Cisco Technologies platform is a plus

BS degree in Information Technology, Computer Science or equivalent



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