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IT Helpdesk Technical Support (2538)

Job Description

Be part of it

This client is a leading global IT company who operate worldwide. They highly value their employees as is evident from the generous salaries and employee benefits offered. They also offer an excellent working environment and understand that employees are the backbone of the business. This is a standout role available with an international company, perfect for someone who wants to progress!


Your challenge 


Your challenge within this organisation will be to provide customers with first level Technical Support. You will be responding to incoming calls from customers and providing an understanding ear and excellent support! This is a role suited to an individual who is both technically minded and understanding.

Some of your daily tasks will include: 

  • Providing first level support to customers via both phone and e-mail
  • Troubleshooting problems that customers are facing with their products and providing solutions
  • Producing reports and maintaining inventories of hardware and software
  • Using the company database to track and manage problems
     

Your resume

  • Fluent in Dutch/French/German/French Canadian and English   
  • Technically minded with an understanding of IT systems
  • Experience with troubleshooting technical issues
  • Excellent IT proficiency with knowledge of Windows 98/2000/2003, XP
  • Understanding of online applications
  • Excellent problem solving skills 
  • Good communication skills 
  • Experience in a Customer Service focused environment would be a bonus!

Perks

  • Over market average salary of 7500 PLN gross in relation to living costs in Kraków 
  • Access to companywide training programs
  • Access to rewards and recognition schemes 
  • Access to companywide networking and social events
  •  Life insurance and private healthcare
  • Multisport card (valid across all of Poland)
  • Subsidised language courses and lunches 
     

Relocation Package

  • First 2 weeks accommodation subsidised by company
  • Relocation support from both the company and the Delegate team

 

Ref: 2538

Location

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