IT Helpdesk Technical Support

Job Description

Our client, a leading Global IT Service Company, employs almost 100,000 professionals in more than 30 countries.  Committed to employee engagement they recognise that they’re team are the backbone of the business and what makes them special. They offer a diverse and professional workplace with above average salaries relevant to the location required. Full training is given.

Delegate International are now working with this impressive team on their Polish Contact Centre requirements. Based in Beautiful Krakow, we have immediate opportunities for Technical Support staff to work in this international and professional environment.

Providing 1st level support to customers, identifying issues and providing potential solutions. Working on a professional level you will also be assessing customers for both technical and business sustainability, producing feasibility reports and maintaining inventories of hardware and software while using the Call Tracking System to document and manage problems and work requests and their respective resolutions.

A FULL JOB DESCRIPTION WILL BE PROVIDED TO APPLICANTS

Essential skills:

Fluent in written and verbal Spanish and English
Experience troubleshooting, hardware and software Experience in a >Customer Service focused environment will be advantageous
Be IT literate and have experience in using Microsoft packages, i.e. Word, Excel, Outlook
Good knowledge of operating systems/servers: Windows 98/2000/2003, XP

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