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IT Service Desk Agent (German Speaker)

Job Description

Do you have a positive attitude with a go-getter mindset?

Are you interested in learning more about customer satisfaction in IT?

Would you like to join a globally thriving IT company?

Good, then this might be your entry ticket!

The Company.

Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.

The Job.

In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

Your main responsibilities will be:

– Resolving any IT-related issues of your partners that could occur during their office day
– Supporting customer via different tools, email and phone
– Documenting calls on the ticketing tool
– Escalating problems to the different respective teams
– Maintaining and improving the customer satisfaction level
– Communicating to your direct teammates and different departments

The Profile.

– You speak German and English fluently, Spanish is desirable
– You are interested in learning more about IT
– You are willing to work intensive shifts (up to 12 hrs) and on weekends
– You are available for rotating, flexible shifts (24/7)
– You display analytical and systematic problem-solving abilities
– You possess outstanding communication skills and the mindset of a teamplayer
– You are reliable and punctual

The Offer.

– An entry salary of 20.500€ with various bonus options
– 36hrs/week in 24/7 rotating shifts (as this shift schedule can be demanding, you would have longer time periods off in a row between shifts to recover and take mini-vacations)
– A permanent contract (contrato indefinido)
– Private health insurance (Sanitas) that includes basic dental care
– The opportunity to work and grow in an established multinational company with global presence
– A generous restaurant voucher
– Fully-paid training
– Career developement and leadership program opportunities
– Free language courses in Spanish, French, and English
– An uplifting and supportive team to become part of



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