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IT Service Desk Analyst (Portuguese

Job Description

The Company.

For one of our client, an international Shared Service Center based in Barcelona, we are currently recruiting for an experienced IT Service Desk candidate speaking Portuguese.

The Job.

In this role, you will be in charge of providing B2B IT support services to end users of the EU regions. The Service Desk is expanding and therefore offering exiting career opportunities. 
Your main responsibilities will be:
– Analyse, identify and handle customer's queries
– Provide Excellent Customer Support
– Follow up and solve complex IT incidents
– Escalate incidents to higher level when unable to resolve
– Responding to incoming emails and calls according to SLA standards
– Ensuring that service quality levels meet expectations

Your Profile.

– You have native level of Portuguese + high fluency in English
– You have min. 2 years of experience in a similar IT Helpdesk or Service Desk position
– You have experience in an international environment
– You are pro-active and have the ability to handle high volume of actions (calls, negotiation, disputes. etc.)
– You have the ability to work under pressure and with deadlines
– You have strong organisation and prioritization skills
– You are responsible and have the ability to take ownership on your tasks
– You have problem solving capabilities 
– You are a team player

The Offer.

– Salary based on level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Standard working hours from Monday to Friday
– Career opportunities
– International and multicultural environment
– A Company with worldwide reputation
– Start date: ASAP, to be discussed

Ref: GSD0900

Location

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