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IT Support Analyst

Job Description

The Client
Our client is an advisory consulting, with a large portfolio of local and international clientele. They are seeking to recruit an IT Support Analyst to join their team.

Key Responsibilities

  • On-site and remote for technical support for all users
  • Configure, troubleshoot and provide hardware and software support for firm laptop and desktop computers, printers, and peripherals
  • Ensure optimization and performance of the hardware and local infrastructure
  • Support ticket management using Helpdesk software
  • Identity and access management for all existing and new practitioners
  • Maintain current inventory records as part of the asset management program
  • Participate in planned maintenance activities which occur outside office hours
  • Contribute to, produce and maintain processes, procedures, operational and architectural documentation
  • Assist in training staff in technical processes and procedures
  • Be available on-call for technical issues that occur outside of office hours


  • Professional Qualifications such as Microsoft Certified IT Professional, Microsoft Certified Technology Associate or CISCO Certification
  • A minimum of 1-3 years hands-on experience technology helpdesk and support including hardware, infrastructure and software support
  • Key exposure to and knowledge of Microsoft and CISCO Networks
  • Exposure to all Microsoft Office productivity apps.
  • 1-2 years Windows Server 2008R2, 2012, 2012 R2 experience required
  • Additionally, a working knowledge with the following would be considered an asset:   IT Service Management, Directory Services, Microsoft IIS, DNS, DHCP, Vulnerability management/McAfee ePO, Microsoft Federation Services, MDMs/ActiveSync, Postini/IronPort SPAM Filtering, Practice Management Software (SAP. Microsoft Dynamics, etc..) Microsoft SharePoint, Microsoft SQL Server (2012+), other applications deployed as part of the corporate toolset
  • Ability to learn and adapt quickly to new technologies outside of the core subset
  • Experience managing enterprise level ticketing software (such as Sysaid) to manage and track incidents would also be considered an asset
  • Excellent Oral & written communication skills
  • Focus on Customer Services
  • Proficiency in English both spoken and written

Interested applicants should send their CV, in MS Word format, to Carmen at

For more info call on +356 2099 4444



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