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IT Support Specialist (Dutch+German)

Job Description

Job Description

For one of our client, an international IT company, based in the South of Germany we are currently recruiting for a Dutch and German speaking IT Support Specialist.

The Job

- First point of contact in giving customer support to existing b2b clients
- Answering any queries related to the business platform via phone and email
- Writing reports and analyzing incoming queries and trying to solve them on your own
- Creating effort analysis for client requests in close cooperation with the developer and IT infrastructure team
- Creation of new offers for the client and management of signed contracts for additional services to the existing products

The Profile

- Excellent level of Dutch + German + English language (spoken and written)
- Min. 1 year of experience in customer service/technical support on the phone
- Team and customer oriented, able to work autonomous and in a team, excellent organization skills, problem solver, pro-active, dynamic and motivated
- Very strong knowledge in MS Office (Excel and Outlook)

The Offer 

- Salary based on level of experience (30.000 € – 35.000 € gross/year) + additional benefits 
- Career opportunities: workshops and training to develop your career
- Working in a young and dynamic company which is constantly growing
- International and multicultural environment
- Shift work from Monday to Friday 7:00 AM to 6 PM (rotative)
- Team building events and free beverages
- Support in finding a flat in the city
- Start date: to be confirmed


Reference: TGS02

Ref: S2


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