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IT Support Specialist with NL/DAN/SWE/GER

Job Description

For our client, the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide, REED is looking for an IT Support Specialist. The position is suitable for fresh graduates as well as specialists with one or two years of experience.

Your duties will include:

  • dealing with a wide range of enquiries from customers, achieving first contact fix when possible, escalating when necessary
  • analysing and resolving complex product issues, using analytical, technical or programming skills
  • responding with empathy to customers, dealing with their needs, and acknowledging their deadlines
  • reporting issues and recommending process improvements to other teams to increase customer satisfaction levels
  • advising and coaching both colleagues and customers on problem resolution

Main requirements:

  • a technical IT background either in software development or providing 1st or 2nd line technical support highly appreciated
  • fluent English + native Dutch/ Danish/ Swedish/ German a must
  • willingness to live and work in Prague

The company offers:

  • comprehensive training and further career development
  • leisure time benefits (variety of company discounts, e.g. MultiSport card)
  • 5 weeks of vacation per year
  • meal vouchers
  • language courses
  • pension plan
  • free beverages and vending machine access

Starting date: immediately/upon agreement

If you are interested in this opportunity and believe you can be the perfect fit for this position, please send us your resume. 

In case you would like to obtain more information feel free to contact us through LinkedIn: https://www.linkedin.com/in/jana-novakova-reed/

Reed has all opening available on our company website: www.reedglobal.cz. You can support us on Facebook by liking us on www.facebook.com/RSRCzechRepublic, where you can find more interesting information about hiring processes and news from recruitment.

By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.

Ref: IT Support Specialist with NL/DAN/SWE/GER

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