Get similar jobs by email Register →
The IBM service desk is the first point of contact for commercial customers across Europe. Most of the service desk is an in-bound call centre, which means we only speak to our consumers when they choose to contact us. Customers contact us in three ways with their IT problems; by phone, email and web tickets. For example, software installations, printer problems, network issues and password resets. There are 2nd level support and resolver teams that deal with more complex technical issues.
- Customer contact - you will be expected to answer calls, mail & web tickets in your native language, you would typically handle between 50-80 issues per day
- Documentation - you are expected to document information in ticketing systems and provide the customer with information and updates.
- Quality - you are asked to follow quality guidelines to ensure customer service is delivered at a standard that matches the quality of IBM's brand.
- Problem Determination - you will have access to knowledge databases and various tools to determine the source of problem your are faced with. You will troubleshoot through remote takeover or by guiding the customer through their issue.
Sorry, this job post it's no longer available
- Technical Support with Dutch
€30000 - 35000
Position Suitable for graduates, people wanting to transition into an IT career or people with previous tech support experience Opportunity to join a well known global...5 months ago
- Italian Speaking Technical Support
€12k - 15k per year + flight + hotel for 2 weeks
Italian Customer Service Athens, Greece The gross monthly salary is €1.045,72 and a production bonus: up to €200 in vouchers. Net salary is about €815 a month. Flight ...about 4 hours ago
- Norwegian Speaking Technical Support Agent
€17000 - 20000
Nordic Jobs Worldwide Nordic Jobs Worldwide gir muligheten til norsktalende som ønsker å jobbe i hovedstaden Tallinn! Vi ser etter deg som har intresse for IT og som h...about 1 month ago
- Swedish speaking IT support agent
Vi söker dig som vill jobba som Tekniskt Kundsupport konsult i Tallinn för ett finskt branchledande IT företag. Vår klient ser fram emot att få arbeta tillsammans med ...about 1 month ago
- Danish speaking IT Support Agent Needed in Krakow
€4000 - 6000 gross per month
What are we looking for? Calling all Danish speakers who love their technology! We want you to be the next Danish speaking IT Support Agent in Krakow, Poland. Keep rea...3 months ago