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Dutch Team Lead

Job Description

Come work as a Team Lead for one of the largest engineering companies located in Porto, a UNESCO World Heritage City.

Your future job:

As a Dutch Team leader, you are responsible for efficiently managing a team within Customer Services Center, thereby ensuring superior customer experience and ultimately company growth.  

Principal responsibilities

  • Provide clear direction and priorities to the team aligned with the area and company vision, strategy and values.
  • Manage Performance by defining main responsibilities, setting expectations, KPIs and targets, monitoring and providing feedback and coaching for constant improvement and development of the individuals and overall team performance
  • Create an engaging and proactive environment, fostering teamwork, focus on results
  • Actively managing and resolving customer or internal critical / urgent business situations
  • Ensures that all business documentation is captured, stored, shared and maintained adequately 
  • Manage and distribute the daily tasks throughout the team. Assure equal access to knowledge and workload distribution
  • Coordinate vacations, pauses and manage absences
  • Promote feedback from team regarding quality, performance and goal for KPI’s and assure improvement actions are put in place 

Your skills:

  • Empathic communicator, able to demonstrate conflict resolution skills
  • Capable of negotiating and persuading customers in complex situations
  • Time management: Highly organized, adaptable individual with effective time management and prioritization skills
  • Proactive, focused on responding promptly to actions and solving complex situations in a processdriven environment
  • Analytical and problem-solving skills Knowledge in SAP/ERP (basic logic of the system) - preferred 
  • Knowledge in Excel (Pivot Tables, Formulas (vlookups, conditionals etc) – required

  Your experience:

  • Minimum required Secondary school (High School), University degree (preferred) 
  • Native/C2 level Dutch
  • English level B2 
  • 3 years + experience in Shared Service Center environment or related roles; 
  • Experience in team management (preferred)

What you get:

  • 14 Months fixed salary
  • Monthly language Bonus
  • Flight and 3 week accommodation to support your move
  • Lunch provision
  • Rental support 
  • Career progression and experience in an international company
  • Office 15 min from the beach!

Sounds like your next job role? Please get in touch.

Ref: DUTCHTEAMLEAD

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