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Italian Customer Service Representative

Job Description

Be part of it

This role is with a global outsourcing partner with a presence in upwards of 25 countries. You will be representing a high profile, well respected, an automotive company. This organisation highly values employees and because of this you will benefit from numerous employee perks, avail of a great working environment and get to work with skilled workers from all over the world!

Your challenge

As a Customer Care Representative, you will be the first point of contact for customers who have any questions or queries. This will primarily take place via telephone but also through email on occasion. It will require an upbeat, enthusiastic individual who is keen to provide Customers with the best help possible! In return, you get to represent a globally recognised brand in a stunning location. Some of your daily tasks will include:

  • Listening to customers and assessing what kind of support and/or advice they need in order to solve their queries
  • Escalating issues to Team Leads when you are unable to solve them
  • Dealing with every Customer Contact with care and concern while providing a high level of Customer Service
  • Obtaining Customer details and inputting and updating them accurately into the company’s data system
  • Working cohesively as part of a team and contributing positively towards the achievement of performance targets
  • Ensuring that all Service Level Agreements (SLAs) are consistently met

Your resume

  • Fluent in French with a good level of English
  • Minimum of a high school education
  • Highly IT literate with good keyboard skills
  • Good analytical skills and technical knowledge
  • Excellent communication skills, both written and verbal
  • Ability to build good rapport with customers and maintain good working relationships with colleagues
  • Ability to work cohesively as part of a team


Up for the adventure?

Then get in touch with us today! We can’t wait to hear from you

Ref: 5035


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