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Italian Financial Support Specialist

Job Description


Location: Cork

Our client is located in Cork, providing financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services.

They are currently looking for a professional with experience in finance and audits for Italian iNext Customer Service Agent to support the efficiency, accuracy & compliance of the employee expense process across the European affiliates.

  • Be seen as a “go-to” information resource for all employee expense & credit card related queries, both from a policy & system perspective
  • Monitor and Review iNext Operations across EMEA on a daily basis to ensure the efficient and accurate flow of expenses
  • Develop an appropriate expert level of technical and business knowledge of Concur expenses system.
  • Resolve all Tier 1 iNext & Credit Card queries from employees & local finance teams
  • Support the iNext Analyst in the preparation of the Quarterly & Bi-Annual Post Payment audits for affiliates.
  • Complete all Credit Card administration activities
  • Review key iNext & Credit Card metrics & communicate to stakeholders to ensure key deliverables are being met whilst identifying and implementing initiatives to improve.
  • Support global/regional iNext & Credit Card projects
  • Support the overall iNext team by demonstrating flexibility in providing cover for team members and training of new team members


  • Experience with Employee Expense systems & SAP Finance Modules
  • MS Excel, Word and PowerPoint

Basic Qualifications

  • 2 years’ experience in Finance function with experience of implementing process change
  • Accounting / Finance degree (Undergraduate or Masters as required for certification)
  • Fluency in English and Italian language

Additional Skills/Preferences

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables whilst demonstrating full ownership & accountability
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment & communicate effectively with internal business partners of all levels & disciplines, as well as external Business Process Outsourced organisation team members

Additional Information


  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Familiarise with all applicable financial policies, process documentation & training materials to ensure you operate in a fully compliant manner
  • Ensure ownership for all applicable Operational controls for your area
  • Support affiliates on all local tax authority or regulatory expense audits


  • Actively work with the core team members, internal customers/business partners, to build effective working relationships


  • Demonstrate excellence in all interactions with our internal customers & business partners
  • Focus on measuring & improving our internal customer’s experience
  • Build and maintain a strong knowledge of your affiliate’s business

Continuous Improvement

  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

Actively work with the core team members & global/regional iNext team to drive improvements for processes

Ref: 0136


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