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Italian Technical Support & Customer Care

Job Description

Are you a true problem-solver and do you enjoy helping others? Would you like to work in Athens, the beautiful and historic capital of Greece?

Our client is looking for an Italian Technical Advisors and Customer Care Agents.

Your role is, together with your team, is to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English. The role consists in handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

 

Profile

You are/have:

  • Being native/fluent in Italian and English in a communicative level.
  • Politeness, courtesy and good communication skills.
  • Time management and multitasking abilities.
  • Ability to work in groups.
  • Flexibility in working hours and ability to work in shifts.
  • Tech and Apple knowledge.
  • Software skills.

 

Benefits

  • Relocation package that includes: Airplane tickets, 2 weeks free accomodation, agency support to find a new place to stay, taxi from the airport.
  • Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.
  • Free Visa/Work Permit support if needed (valid for Hellas). Visa application fees will be refunded on condition that you provide us with the respective receipts.
  • Paid trainings to keep you up to date on products and procedures.
  • In-house doctor and medical insurance.
  • Excellent career advancement opportunities.
  • International working environment.
  • Company-organized festivals, parties, excursions etc. throughout the year.
  • Discounts for our employees all over Athens.

 

 

Ref: 32245

Location

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