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Italian speaking Customer Support

Job Description

The Person:

  • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.
  • Confident to make decisions with the ability to exchange, analyse, and interpret information.
  • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.
  • You should possess logical reasoning skills with an analytical approach and be willing to work shifts.

The Role

  • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels


Essential Skills

  • Native Italian speaker
  • Excellent communication and interpersonal skills
  • Ability to perform well in a multi-task/cultural and ever changing dynamic environment
  • Basic knowledge of MS Office applications
  • Knowledge of other languages of advantage desirable
  • Educated to degree level or equivalent
  • Basic knowledge of online gaming - games and payment processing.
  • The ideal candidate must be local to the area of Gibraltar or surrounding areas



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