Italian speaking Customer Support

Job Description

The Person:

• A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.
• Confident to make decisions with the ability to exchange, analyse, and interpret information.
• You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.
• You should possess logical reasoning skills with an analytical approach and be willing to work shifts.

The Role

• Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues
• Assessing individual issues and taking appropriate action to ensure customer needs are met
• Working in coordination with other teams based at different locations that share similar objectives
• Escalating system anomalies and general issues faced by customers to the relevant party
• Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels

Essential Skills

• Native Italian speaker
• Excellent communication and interpersonal skills
• Ability to perform well in a multi-task/cultural and ever changing dynamic environment
• Basic knowledge of MS Office applications
• Knowledge of other languages of advantage desirable
• Educated to degree level or equivalent
• Basic knowledge of online gaming - games and payment processing.
• The ideal candidate must be local to the area of Gibraltar or surrounding areas

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