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- A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.
- Confident to make decisions with the ability to exchange, analyse, and interpret information.
- You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.
- You should possess logical reasoning skills with an analytical approach and be willing to work shifts.
- Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues
- Assessing individual issues and taking appropriate action to ensure customer needs are met
- Working in coordination with other teams based at different locations that share similar objectives
- Escalating system anomalies and general issues faced by customers to the relevant party
- Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels
- Native Italian speaker
- Excellent communication and interpersonal skills
- Ability to perform well in a multi-task/cultural and ever changing dynamic environment
- Basic knowledge of MS Office applications
- Knowledge of other languages of advantage desirable
- Educated to degree level or equivalent
- Basic knowledge of online gaming - games and payment processing.
- The ideal candidate must be local to the area of Gibraltar or surrounding areas
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