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This is a role with a fresh, current and innovative online company who are growing at a rapid rate due to the unique online services that they offer to their millions of customers across Europe each day! The company are looking for a passionate and motivated individual to join their team of workers and become a valuable contributor to this organisation. Based in the stunning city of Lisbon, this international role offers an amazing experience for someone who wants to increase their global management experience.
The kind of candidate that this client is looking for is a good leader and motivator with a background in Contact Centre Management. The successful candidate will be responsible for managing and motivating a team of employees so the client is in search of someone who can easily take control in a regulated environment.
Some of the tasks you will be expected to undertake daily are:
• Ensuring that SLA’s are being met by monitoring productivity, calls, breaks, absenteeism, annual leave etc
• Monitoring teams productivity and quality of KPI’s according to project strategies
• Keeping your team motivated and providing ongoing feedback on performance and how to improve
• Ensure that targets are being met by your team and that they are sufficiently motivated to meet these targets
• Support the unit manager in any administrative tasks deemed necessary
• Have the ability to step up into the unit manager role when required
• Fluent in both Italian and English
• Proven experience in Contact Centre Management
• Ability to coach, motivate and lead
• Ability to make decisions whilst under high levels of pressure
• Excellent communication and negotiation skills
• Excellent IT skills with an understanding of MS office and the internet
• Ability to take the initiative and think on your feet with regards to problem solving
Up for the adventure?
Then get in touch, we want to hear from you today!
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