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Italian Supply Chain Analyst (O2C)

Job Description

Company Overview

Our client, a leading pharmaceutical organization, that with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and many more is now looking for an Italian Supply Chain Analyst (O2C) for their Global Business Solutions (GBS) offices in Cork.


The primary role of the Italian Supply Chain Analyst (Order to Cash) is to support the management and control of all inventory and replenishment activities to ensure supply to distributors and our patients is maintained at the highest level

· Be seen as a “go-to” information resource for O2C Supply Chain queries

· Effectively manage all interfaces with LSPs to ensure interfaces have processed correctly and orders have fully migrated to SAP

· Control inventory movements done by LSP and reconcile SAP inventory levels with LSPs inventory levels

· Manage all replenishment activities including Purchase order requests and communication with all stakeholders

· Effectively resolve all Tier 2 inventory disputes, including coordinating with the LSP, O2C Accounts Receivable or Order Management teams.

· Review key metrics & communicate to stakeholders to ensure KPIs are being met

· Support global/regional O2C projects with influence on accurate, efficient & compliant inventory movements

· Support the overall O2C Supply Chain Management team by demonstrating flexibility in providing cover for team members and training of new team members


· Experience with SAP O2C Module

· Interaction Client Phone system

· Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint

Basic Qualifications

· 2-3 years' experience in O2C function with knowledge of supply chain management and customer service experience in identifying and delivering process change

· Associates Degree (or equivalent work experience)

· Fluency in English & Italian

Additional Skills/Preferences

· Personal Attributes

· Ability to handle complexity and utilize analytical skills, with attention to detail

· Ability to proactively & effectively analyse & resolve problems

· Ability to effectively prioritize and complete key tasks and deliverables

· Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

· Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members

· Additional Information The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business:


· Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

· Familiarise with all applicable GMP process documentation & training materials to ensure you operate in a fully compliant manner

· Ensure ownership for all applicable Sox & Operational controls for your area


· Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships

· Coaching and mentoring the O2C Supply Chain Management Associates


· Demonstrate excellence in all interactions with our GBS internal customers & business partners

· Focus on measuring & improving our internal customer’s experience with the GBS

· Build and maintain a strong knowledge of the company’s product lines within the market

Continuous Improvement

· Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

· Actively work with the core team members & Global O2C team to drive improvements for processes

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