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Japanese Speaking Customer Service

Job Description

Japanese Speaking Customer Support

6 to 9 month contract Night shift
County Louth, Ireland

€27,365 per year + relocation assistance

Work permit provided.

What you will do:
· Provide our customers with a friendly, positive and efficient customer service through:-
o Being the first point of contact to handle customer queries
o Providing accurate responses in a quick and helpful manner
o Responding professionally to inbound calls and emails in line with call schedule
o Documenting reasons for calls and emails and steps taken to resolve queries
o Appropriately researching and investigating cases to determine how best to resolve concerns in line with customer service policies
o Identifying where issues may need to be escalated to a more experienced member of the team
· Proactively provide customers with expert advice to educate them on the products and special offers we offer and match customer needs
· Conduction follow up calls with existing customer’s orders, ensuring all details are accurate
· Identifying opportunities to upsell products and special offers during customer calls
· Answer questions pertaining to billing queries, pricing of products, and service complaints
· Manage complex payment issues and resolve within outlined service level agreements
· Negotiating with customers regarding payments and payment structures
· Assist in improving accounts receivable service delivery and efficiency
· Compose accurate responses to customer emails
· Always look to meet or exceed your KPIs and performance targets
· Maintain and promote a positive attitude while meeting goals and targets
· Document information captured through customer contacts to support product and service improvements, marketing campaigns and quality improvements
· Communicate all relevant customer feedback to team leaders to facilitate on-going improvements of our service
· Communicate regularly and effectively with your team and other company departments
· Establish and maintain positive working relationships with peers and team management

What we need from you:
· Fluent Japanese speaker with business level English
· Experience working in a customer centric role and providing excellent customer service
· Ability to work to key weekly targets
· Excellent communication and interpersonal skills - ability to communicate clearly and professionally with our customers both over the phone and in writing
· Desire to provide superior customer service with patience and empathy
· Resilience- enjoys working in a fast paced environment and remains optimistic in challenging times
· Takes ownership and responsibility for issues and uses initiative to deliver practical solutions
· Eye for detail and organisation - someone who looks to get it right first time and pursues quality in accomplishing tasks whilst achieving key targets
· Builds positive relationships within and across teams
· Effective influencing, persuasion and negotiations skills
· Flexibility to work across teams as needed

Excellent relocation assistance provided – generous relocation reimbursement and several nights in hotel provided.

Ref: sm8797978897ire


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