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Junior B2B Technical Advisor – Intensive Shift (French+Spanish)

Job Description

Are you a motivated and open-minded person? Do you have experience working night shifts? Do you want to benefit from the training and career opportunities from a multinational company? Then this is your position:

The Company.

Our client is Europe’s leading independent provider of IT infrastructure services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia an America and offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their team.

The Job.

After receiving an intensive onboarding training you will hold various responsibilities:
– Manage effectively all incoming queries in a customer service environment (B2B)
– Providing service to the clients via phone, email and web
– Handling incoming requests and solving them
– Ensuring that service quality levels meet expectations

The Profile.

– You have a fluent level of French, Spanish and English (written/spoken)
– You have excellent communication skills
– Previous experience in a customer service related position is a plus but not obligatory
– You are friendly, motivated and open-minded
– You are customer and service orientated
– You have the ability to adapt quickly and have the willingness to learn
– You are professional, reliable and punctual
– You are looking for a stable and long term opportunity in Barcelona
– You are a team player and willing to work in a multicultural environment

The Offer.

– Salary: 18.300 € gross/year + attractive night + weekend bonus + free Spanish classes offered + restaurant tickets (after 3 months) + private health insurance (after 6 months) + discount in sport clubs
– 12h shifts (day or night) – several days off to recover
– A fun and rewarding working environment
– Real career opportunities
– A multicultural and open-minded work environment
– "Indefinido" contract as from the first day
– Start date: ASAP



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