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L2 Customer Interactive Solutions Engineer (Dutch)

Job Description

Would you like to take the next step in your IT career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position.

The Company.

Our client is an international award-winning IT services provider with the world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Customer Interactive Solutions Engineer speaking Dutch.

The Job.

You will provide professional technical support to an external client. The main tasks include:
– Identify and manage the root of incidents
– Solve technical issues within service agreement
– Contribute with your knowledge to performance reviews and suggest improvements
– Analyze the recurring incidents and solve them through problem management process

The Profile.

The ideal candidate has already gained experience in voice / video platform administration or support and would like to further develop it.

– Dutch and English on a business level (spoken/written)
– Experience in any of the following technologies:
  – Genesys
  – Alcatel
  – Cisco Unified Contact Center
  – Avaya contact center
– Any IT certification will be considered as a plus
– Dynamic and performance driven working attitude
– Open minded and positive nature
– Interested in further developing acquired IT skills

The Offer.

– Competitive salary above the average of the market
– 8 hours work shift between 6 AM to 6 PM
– Relocation package
– A chance to work in the company which was recognized and awarded as a Top Employer for providing the best possible work environment
– Working with the exceptional clients which are the leading providers of financial services, healthcare, media, and communication etc.
– An international atmosphere with the most talented IT professionals
– Constant support on the direction of career growth within the company
– Extra training and certification opportunities for professional development
– Brand new office with a fresh startup environment enriched with great entertainment activities
– Extra compensation for providing support to clients outside regular hours on an “on call”
– Start date: ASAP

Ref: DPC002


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