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L2 Desktop Support - Technician

Job Description

PayPal is the leading global online payment service built for the digital age.  We now have over 188 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $66 billion in mobile payments alone.  Constantly innovating, creating experiences our customers love.

PayPal Corporate IT is looking for Level 2 Desktop Support Technicians. This role will be primarily supporting employees in Germany and remote telecommuting employees with the latest technology. As a Desktop Support Technician, you will be responsible to continue the troubleshooting and triage work started by our Global Service Desk. You will also help our employees with walk-up instant help questions as well. Both of these tasks require a commitment to timely customer communications and world class customer service skills. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.
 

You should be comfortable with:

  • Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
  • Basic knowledge of Active Directory Users and Computers (ADUC)
  • Enterprise Chat Clients (Lync, Communicator, Skype for Business)
  • End-User/Client facing configuration of Office 365
  • Conference room and video conferencing support (Real Presence)
  • Support Triage steps to determine User, PC, Network, or Application problems
  • An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients
  • Network Printer installation / troubleshooting
  • Assist in support of PayPal’s Enterprise Mobility Management platform on corporate and personally owned mobile devices
  • Comfortable supporting mobile hardware (iPad, iPhone, Android) and mobile software (Airwatch, Boxer)
  • Management and tracking of inventory through the full Asset Management Life Cycle
  • Providing support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each varies by location)
  • Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours
  • Providing on-call support, weekend rotations, and holiday coverage based on business need

Preferred Candidates will demonstrate…

  • Strong logical thinking, and troubleshooting skills
  • Real world experience with Mac and Windows OS
  • Outstanding customer service skills
  • Excellent organizational skills and multi-tasking abilities
  • Emphasis on task quality (be thorough, detail-oriented, responsible)
  • An ability to work efficiently and effectively without sacrificing quality
  • Strong communications skills and ability to work cohesively as part of a team
  • A desire to continue to learn in the environment

**Please apply via our career website/application URL**

 

Ref: R0016195

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