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League of Legends Player Support Specialist with Italian and English

Job Description

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your responsibilities:

  • Help out our players with any issues they might have via tickets & chat
  • Make a case by case player focused decisions in order to provide the best player experience we can
  • Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
  • Collaborate with a passionate team of gamers in order to give our support a player to player feel

Our requirements:

  • Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.
  • Have excellent Italian language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.
  • Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.
  • Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.

We offer:

  • Stable job (permanent labor contract)
  • Competitive salary for the local market 
  • Opportunity to plan your own working schedule 
  • Career development opportunities
  • Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment
  • Special Discounts & Offers for all employees
  • Employee referral bonus
  • Positive environment 
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture.

If this opportunity sounds appealing to you, please send your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!

Ref: LLPSS_IE

Location

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