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Lifestyle Manager- Japanese

Job Description

Lifestyle Manager- Japanese

Permanent Full-time

Competitive Salary + Benefits


We are currently recruiting for Japanese speaking Lifestyle Managers for our client, a company within leisure, travel and tourism sector. The position would be working on shifts including 1 weekend day. You will be responsible for dealing with high profile members on a daily basis.


  • Managing requests on behalf of high net worth members
  • Having an in-depth understanding of your members' needs, interests and requirements
  • Researching the best options to meet and exceed the lifestyle requirements of the member
  • Respond to customers' requests through phone call and email.
  • Acting as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
  • Use your research and communication skills to provide personalized solutions to our members request within specified time frames
  • Ensure quality information is held on members' profiles including their personal preferences

You need to have:

  • Fluency in Japanese at mother tongue level (in addition to English)
  • Experience in dealing VIP or high net worth customers is a must
  • Energetic and motivated personality
  • Excellent customer service and relationship management skills
  • Proficient in researching and booking technology
  • Creative and initiative, being able to think outside the box to fulfil customers' needs.
  • Experience in travel, especially with GDS and flights experience would be ideal

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Ref: BBBH3797