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Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
- Works within support team on technical issues and problems related to customer infrastructure.
- Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
- Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement.
- Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
- Escalates issues as necessary to deliver required service level.
- Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements.
- Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
- Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
- Self-motivated, team player with great communication skills and business understanding
- Verbal and Written English including Technical Vocabulary
- More details on technologies available upon request.
- development and training opportunities
- innovative teams
- international environment
- professional certifications
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