Logistic Customer Service Advisor (French + Dutch)

Job Description

Our client is a well-known multinational shared service centre established in Barcelona. For their International Business Support department, they are currently looking for a French and Dutch speaking candidate as Customer Service Advisor.

Our Client offers a dynamic and multicultural work environment with great learning opportunities.

The Job

*Order management

• Handle inbound calls from French and Dutch business customers
• Ensure all orders are entered efficiently into the CRM system

*Customer relations

• Handle customer enquiries and customer complaints, investigate causes, record findings, and escalate to management
• Maintain information of customers in the CRM system

*Data management

• Proactively maintain customer accounts. This will include remotely monitoring supply needs, coordinating production schedules and delivery windows, as well as maintaining customer contact.
• Be the first point of contact for French and Dutch clients

The Profile

• French and Dutch on a business level
• English advanced
• Min. 2 years of experience in b2b customer support
• Proven ability to identify customer needs and respond proactively
• Able to work under pressure
• Detail oriented and customer focused
• Team player with an excellent work ethic
• MS Office skills
• SAP would be a plus

The Offer

• First 6 month-contract + permanent contract
• A multicultural working environment, with +20 nationalities in the office
• A job at the end client, in the European Shared Service Centre
• A company which put top priority on the learning and career development of their employees
• A dynamic and fun team
• A respectful work environment and employer
• A company with worldwide presence and reputation
• Additional employee benefits such as discount in fitness club, parking, retirement plan, life insurance, gift cards, etc.
• Start date: asap

Reference: ACC02

Ref: LCSFR