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Market Researcher - Norwegian
£16,000 - £17,000 Aldershot
Our client requires candidates who are fluent speaking/writing in NORWEGIAN. If you are fluent then this is an excellent opportunity to pursue a Market Research career. This role involves making calls in to the Norwegian market.
This is a very friendly office environment to work in with opportunities to progress in to more senior positions. The client is looking for a candidate with a positive outlook who would enjoy calling clients to gather information on their business.
To gather information on companies and contacts and the technology in use within the companies.
Extraction of information from published materials - e.g. web sites; Annual Reports; press articles
Telephone conversations - each call has the objective of gaining the answer to a specific question - it may be contact-related or aimed at gathering information on the size of an organisation or to identify companies using a specific technology
This is the most straightforward element of the role of Researcher and is the initial focus in terms of training.
Contacts that are on the client's database must be checked in detail before clients can use the information. These details then need to be verified again every 6 months. Much of this checking and verification is conducted by telephone. We may speak with Receptionists, HR Departments, Secretaries etc. in order to check some of the details as well as speaking with the contact directly. In all cases, we are simply checking or gathering information - we are NEVER selling or marketing to these contacts or companies
In many instances, we do not know who fulfils a specific role within a company; it might be that we do not know who is the Human Resources Director or the IT Director - in that case, we telephone the company and ask for this information. We initially speak with Receptionists, HR Departments, Secretaries and colleagues within the relevant department in order to identify the correct person and then we speak with the contact directly.
All information that is gathered is updated into the database using our web-based applications. A key focus of this part of the job is to identify the appropriate classifications to be included on the records so that they can be retrieved when required by clients - the classification systems must be understood and applied - this is a key part of the training we provide.
Whenever possible, we use published material for this task since it is easier and quicker and the source is reliable.
Where that is not possible, we will telephone in order to gather that information.
Training is provided in this company research process once a Researcher has shown progress in achieving competence in Contact Checking and Contact Discovery.
The information gathered includes sizing information (e.g. number of staff, number of branches, number of PCs); classification (e.g. industry sectors; what does the company specifically do); technology (does the company use a specific software or hardware product etc.)
These calls are usually made to specific contacts within these companies and the conversations and the resultant updates to the database are somewhat more involved, which is why more experience is required.
Quality is paramount
Our reputation is that we deliver the highest quality - that reputation has been hard won but can easily be lost if we don’t focus on quality at all times
Therefore, our absolute focus is at all times on quality and completeness. Attention to detail is imperative and getting it right is an obsession - if we at any time have any doubt that we have gathered the correct information, our standard is to do the research again
It is imperative that we deliver on schedule - thus, everyone is expected to be aware of deadlines and scheduled progress and everyone is expected to do their utmost to ensure that they are met
We have a strategy to promote from within - we recruit at Researcher level only and enable those with the drive, capability and commitment to progress into the other roles.
This role of Researcher is essential preparation for all other roles within our business. To achieve full competence in this role, a thorough appreciation of the applications, methodologies and processes needs to be gained. Given this competence, opportunities exist to progress into other roles - for example:
SENIOR RESEARCHER/TEAM LEADER
This role involves being a lead researcher on projects, working with a project team, mentoring and assisting the less experienced team members, devising strategies, tactics and processes for those projects and leading by example
This is a key role within our business and involves taking responsibility for all communications with and activities on behalf of a portfolio of clients.
Our Account Managers are responsible for all aspects of customer service and the expansion of our service within those clients.
The Account Managers also work with prospective clients to introduce them to the unique quality of our solution and to cement a relationship for their use of our service.
Since our clients are located throughout Europe ( as well as the UK, USA, Canada, etc.), language skills can be a significant asset in this role.
All of our team joined us initially in a research role - other career progression opportunities include joining the Data Integration and Data Quality teams or progressing into Marketing (we have sponsored 2 of our team to gain formal marketing qualifications and will consider other such initiatives) and, perhaps, technical support.
For further information regarding this Norwegian speaking role, please apply to this advert, or speak with Andy at Contact Point Resourcing
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