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Match Adviser (Norwegian)

Job Description

The Company.

This French BPO company works with reputed worldwide brands and keeps growing at a fast pace.

For Meetic, one of their partners, they are looking for a highly motivated Norwegian customer care specialist to join their young and international team in Barcelona (Poblenou area). This dynamic bunch of French, Spanish, Italian, German and Nordic professionals is the key point of contact between the client and the customers.

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The Job.

You will be in charge of supporting and guiding Meetic members in their soulmate's search. Key aspects of the role include:

– Providing support to members in creating a profile to help them meet their special someone
– Navigating on the site and app and identifying bugs
– Answering questions about subscriptions, site changes and updates
– Updating on upcoming events
– Moderating contents
– Giving dating tips
– Ensuring quality and professional service  

The Profile.

– You are a native Norwegian speaker with good English
– Previous experience is desirable but not mandatory
– You have excellent communication skills, with a high level of writing and typing ability
– You have good soft skills, in particular patience, empathy, and understanding
– You are customer and quality oriented
– You are a real team player, open-minded and always ready to help
– You are looking for a long-term and stable opportunity in Barcelona

The Offer.

– Salary: 1.600 Euros gross/month + bonus
– A full-time job (39 hours/week) OR part-time (30 hours) also possible, 3-month contract initially, followed by a one-year contract or indefinite
– Schedule: rotating shifts Monday to Sunday 09:15 – 18:00 (2 weekends/month) with 2 days off per week OR 09:00 to 15:00 if part-time
– Fully paid training
– A stable position with exciting growth and career opportunities
– A great working environment different from the usual call-center atmosphere, in a nice office, conveniently located in the Poblenou area
– Start date: ASAP

Ref: Nor_MA21


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