Medical Technical Support (German)

Job Description

The Company.

Would you like to join an international BPO company on an exciting project in Barcelona and help people with an innovative product?

For our client, a fast-growing BPO player, we are looking for tech-savvy candidates who are committed to join the Dexcom project.

The Job.

You will:

– Take care of inquiries and technical issues from patients and provide support via e-mail and phone calls
– Maintain and update the patients accounts
– Observation of ongoing procedures to guarantee the compliance of set standards
– Report and analyze patient and device information, dispatch replacement products and samples and catch up with patients according to departmental standards
– Dealing with sensible data
– Ensure high quality service and client’s satisfaction

The Profile.

– You speak German at a native level and perfect English
– You are based in Barcelona and hold the NIE and SSN
– You have strong experience in technical support and troubleshooting
– You are interested in medical innovations
– You have knowledge of all Windows/Mac OS X operating systems and related web browsers
– You have excellent listening and problem-solving skills
– You have the ability to convey empathy and trustworthiness
– You can handle sensitive data reliably

The Offer.

– A full-time job, 39h/week with NO rotating shifts (shift options: 8 am to 4 pm OR 10.30 am to 7 pm, on the weekends (2 per month) fixed shifts from 9.30 am – 5.30 pm)
– 23500€ gross/month
– A modern and conveniently located office near Glories, with an international team
– Great growing opportunities

Ref: MDEX1