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|Recruiter Name||Multilingual Jobs Worldwide|
|Job Title||Move to Barcelona! German speaking Customer Representative|
|Job Type||Permanent Contract, Full-Time Position|
|Our Reference||Webhelp Barcelona 3|
|Salary||16000 - 20000|
|Date Posted||about 2 months ago|
German Customer Representative in Barcelona
Our client is an internationally acclaimed outsourcing business. Many successful organizations have transferred their service departments to our clients so they can focus on their core business.
As a German Customer Representative, you are able to boost your career by representing a world-famous brand, while working within a multicultural, ambitious team in sunny Barcelona!
- Provide first-class customer satisfaction at all times by taking necessary steps to assist and support our customers
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
- Update tickets in accordance with proper logging procedures
- Ensure the correct presentation of the client's corporate and brand images in all interactions
- Attend all training to gain expert knowledge and understanding of all products and procedures relevant to the service
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures
- Native speaker with fluent English
- Great teammate
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem-solving ability desired
- Ability to operate in high-pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skills
- Competitive salary
- Permanent contract
- Excellent, ongoing training and mentoring
- Relocation package
About Multilingual Jobs Worldwide
We are a multilingual recruitment specialist connecting German, French, Dutch, Spanish, English, Portuguese and Italian speaking candidates with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language Recruitment agency in Europe, we match the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers towards their dream job with our partners in over 28 different countries.
Would you like to apply for this position?
Send us your CV !
Ref: Webhelp Barcelona 3
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