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Multilingual speaking Customer Service Agent
Recruiter Name | Betting Connections |
Job Title | Multilingual speaking Customer Service Agent |
Job Type | Permanent Contract, Full-Time Position |
Industry | |
Languages | English,German,Swedish,Norwegian,Italian,French,Czech |
Location | Sliema, Malta |
Start Date | immediately |
Date Posted | over 3 years ago |
Expiry Date | 2015-10-24 |
Job Description
Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.
Responsibilities:
Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues
Assessing individual issues and taking appropriate action to ensure customer needs are met
Working in coordination with other teams based at different locations that share similar objectives
Escalating system anomalies and general issues faced by customers to the relevant party
Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels
Requirements:
Willing to relocate in various locations depending of Languages Skills (see below)
Proven experience in a Customer Service environment
Experience in working in a co-operative team environment
Ability to perform well in a multi-task/cultural and ever changing dynamic environment
Logical reasoning skills with an analytical approach and be willing to work shifts
Basic knowledge of online gaming - games and payment processing
Excellent verbal, written and interpersonal communication skills
Excellent computer literacy skills, especially in web-based applications
Strong administrative skills, with attention to detail
Customer Service focused
Results and target focused
Strong sense of initiative
Reliable
Team player
Enthusiastic
Confident
Languages required:
Fluent English and (at least) one of these languages at a Native level:
German (Greece, Malta, Portugal, Gibraltar)
Swedish (Portugal, Malta, Gibraltar)
Norwegian (Greece, Gibraltar, Malta)
Dutch (Portugal, Greece)
Finish (Malta, Germany)
Italian (Greece, Gibraltar)
French (Greece, Gibraltar)
Polish (Greece, Gibraltar)
Danish (Malta)
UK (Gibraltar)
Spanish (Greece)
Hebrew (Greece)
Turkish (Greece)
Arabic (Greece)
Desirable:
Educated to degree level or equivalent
Due to Work Permit restriction, we cannot consider non-EU Citizens.
Non-EU Citizens will have to provide a valid Work Permit. Our company does not provide such document.
All candidates which do not fulfil the Languages Requirements will not be considered.
Ref:
Expired Job
Sorry, this job post it's no longer available
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