Multilingual speaking Customer Service Agent

Job Description

Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.

Responsibilities:

Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues

Assessing individual issues and taking appropriate action to ensure customer needs are met

Working in coordination with other teams based at different locations that share similar objectives

Escalating system anomalies and general issues faced by customers to the relevant party

Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels

Requirements:

Willing to relocate in various locations depending of Languages Skills (see below)

Proven experience in a Customer Service environment

Experience in working in a co-operative team environment

Ability to perform well in a multi-task/cultural and ever changing dynamic environment

Logical reasoning skills with an analytical approach and be willing to work shifts

Basic knowledge of online gaming - games and payment processing

Excellent verbal, written and interpersonal communication skills

Excellent computer literacy skills, especially in web-based applications

Strong administrative skills, with attention to detail

Customer Service focused

Results and target focused

Strong sense of initiative

Reliable

Team player

Enthusiastic

Confident

Languages required:

Fluent English and (at least) one of these languages at a Native level:

German (Greece, Malta, Portugal, Gibraltar)

Swedish (Portugal, Malta, Gibraltar)

Norwegian (Greece, Gibraltar, Malta)

Dutch (Portugal, Greece)

Finish (Malta, Germany)

Italian (Greece, Gibraltar)

French (Greece, Gibraltar)

Polish (Greece, Gibraltar)

Danish (Malta)

UK (Gibraltar)

Spanish (Greece)

Hebrew (Greece)

Turkish (Greece)

Arabic (Greece)

Desirable:

Educated to degree level or equivalent

Due to Work Permit restriction, we cannot consider non-EU Citizens.

Non-EU Citizens will have to provide a valid Work Permit. Our company does not provide such document.

All candidates which do not fulfil the Languages Requirements will not be considered.

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