Get similar jobs by email Register →
|Recruiter Name||Betting Connections|
|Job Title||Multilingual speaking Customer Service Agent - Gibraltar|
|Job Type||Permanent Contract, Full-Time Position|
|Date Posted||over 2 years ago|
The Customer Service Agent interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers.
Acquiring a good understanding and knowledge of our products, including the specific functions of poker, sports betting, casino, live casino, bingo and games, as well as the tools used for each product.
Assisting our customers with financial, functional and technical problems and enquiries to closure.
Working rotating shifts or specified hours to handle the daily customer support workload.
Being up-to-date with promotions, competitions and special offers that we promote to our customers
Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead and the Customer Services Director.
Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.
Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.
Locally based or willing to relocate in Gibraltar
Proven experience in a Customer Service environment
Experience in working in a co-operative team environment
Excellent verbal, written and interpersonal communication skills
Excellent computer literacy skills, especially in web-based applications
Strong administrative skills, with attention to detail
Customer Service focused
Results and target focused
Strong sense of initiative
Fluent English and one of these languages at a fluent level:
Due to Work Permit restriction, we cannot consider non-EU Citizens.
Sorry, this job post it's no longer available
- Norwegian Speaking Customer Service Agent
€20000 - 24000
Nå søker vi en erfaren kundeservicemedarbeider til vår betting kunde på Malta! Vi søker deg som er utadvendt, lærevillig og motivert! Er drømmen å jobbe på Malta og jo...3 days ago
- Flemish speaking Customer Service Agent
€17000 - 21000
Be Part of It Our international and award winning client is looking for a Flemish speaker to provide customer support while representing one of the most well-known onl...3 months ago
- Customer Service Agent (German)
€18000 - 22000
This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the...11 days ago
- French Customer Service Agent
€£16,000 - £17,000
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Multilingual Customer Service Agent for an established company based in Gateshead near...28 days ago
- German Customer service agent
€23000 plus pension and benefits.
We are looking for a German speaker to join a Milton Keynes based company proving outsourced support for many of the world’s largest banks and building societies. We n...3 months ago