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Native German speaking Customer Care for German Luxury Car

Job Description

Do you dream of working for one of the most prestigious German car brands? Then this is your opportunity!

Our client is an international multicultural organization, looking for German-speaking talent to join their offices in the beautiful city of Maastricht. Maastricht is right on the border with Germany and Belgium, a vibrant city with a high quality of life and a very international vibe due to its large international student population. Enjoy a dynamic city, go for a run along the waterways, and enjoy the beautiful historic city center.

About the Client

Our client is one of the most prestigious car brands worldwide. Their customer support department in the Netherlands takes care of all their clientele, from their most fancy passenger cars, to their sturdy trucks and vans. For their customers in Germany, Switzerland, and Austria this branch of the company is the most important connection to the brand. Therefor they require your talent!

About the position

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints about the entire range of the brand and smart vehicles. All inquiries and complaints are handled by telephone and e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries.

Skills needed for the position: 

  • Good understanding of customer satisfaction;
  • Mother tongue German;
  • Basic level in English (corporate language) and motivation to speak and improve it;
  • Good written and verbal skills;
  • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
  • Empathy and negotiation skills;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Act as our Brand ambassador.

 

Benefits they offer you

  • Attractive salary based on previous experience;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • Collective health insurance at discounted rates;
  • Pension plan;
  • 200 vacation hours (based on full-time employment);
  • Holiday allowance: 8% of annual salary;
  • Competitive performance-based salary growth;
  • Result oriented bonuses;
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs

Additional benefits at your disposal

  • Employee Car Program: discount on new or used cars;
  • You will receive a personally tailored development plan with interesting career opportunities.
  • Social Activities: Due to their Social Club it is ensured that you also have fun with your colleagues after work (kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games)
  • On top of free hot beverages, you get tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
  • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

If you are interested in joining one of Germany's most desired companies, please apply!!

 

Ref: Mercedes Benz

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