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Network Control Operator

Job Description

International Logistics and Freghtforwarder requires A Network Control Operator for its Network Control Centre


  • Work closely with overseas teams in all global geographies
  • To manage and develop relationships with International offices and agents globally.
  • To provide excellent customer service to all existing and potential customers.
  • Manage customer activities closely while in transit (cross trade business)
  • Track-trace shipments-collection and delivery times
  • Service levels and rates negotiation with suppliers for new and existing lanes
  • Optimize costs, transport quality, delivery times and customer service solutions.
  • Cross training and development within other departments

  • Customer order booking
  • Dealing with incoming correspondence
  • Liaising with customs when required
  • Work closely with Finance lead to ensure billing accuracy
  • Import & Export coordination for all NMC Customer shipments
  • Dealing with telephone queries
  • Dealing with hauilers, airlines and shipping lines
  • Project work when required
  • Management of KPIs and daily reports for both internal management team and customers
  • Involvement in continuous improvement initiatives
  • Involvement in establishing and maintaining SOPs.


  • Min 1 year Airfreight experience
  • Ability to problem solve
  • Strong industry knowledge, i.e. aircraft types and related max cargo dimensions, ULD types, OOG cargo experience useful
  • Working toward a Logistics, Supply Chain Management, Business or similar Degree
  • Rate negotiation skills, commercial acumen.
  • Strong Customer service skills, willingness to go the extra mile to resolve issues.
  • Industry documentation knowledge, i.e. different types of shipments and documents required, e.g. EUR1, ATR, Carnet, Original Docs
  • Strong time management, ability to work under pressure.
  • Flexibility, will be required to work out of office hours/weekends
  • Data accuracy/attention to detail, essential for KPI's
  • Microsoft Office skills and other Business Systems Experience
  • Ability to maintain and update SOP's as required
  • Cost management, invoice accrual
  • Good people skills, ability to build relationships with overseas offices/3pl's to ensure best customer service.
  • Ambitious, wants to learn and develop, team player

Ref: FRS19783