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Nordic Customer Relationship Representative

Job Description

Customer Relationship Representative (Danish, Swedish, Finnish, Norwegian)

Heerlen, Netherlands

Company Overview:

Our client is the world's largest medical technology, services and solutions company based in Heerlen serving physicians, hospitals and patients worldwide.

Responsibilities:

  • Support day-to-day our clients Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes through your analytical and operational involvement.
  • Provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of products, processes, tools and policies and monitor product & information flows as well as resolving issues.
  • Contribute to the company goals in the areas of customer satisfaction.
  • Monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes.
  • Find issue resolution and reactive communication towards the customer, including coordination of the issues especially with Back Office teams.
  • Exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.

Must Haves:

  • Bachelor degree (or at least MBO+)
  • (Near-) native level in Danish, Swedish, Finnish, Norwegian & fluent in English
  • 1 to 3 years experience in customer service or order management
  • Excellent communication skills (verbal and written)
  • Computer literacy (MS-Office )
  • Strong sense of responsibility
  • Ability to build lasting relationships
  • Ability to work well under pressure

 

Nice to Haves:

  • Experience with SAP/ ERP

Skills required:

  • Pro-active team player
  • Target driven
  • Customer oriented
  • Multitasking
  • Analytical mindset
  • Strong attention to detail
  • Adaptable
  • Empathetic

 

Ref: 59047

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