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|Recruiter Name||Bespoke Recruitment|
|Job Title||Nordic Customer Relationship Representative|
|Job Type||Temporary Contract, Full-Time Position|
|Salary||€2000 - €3000 per month + benefits|
|Date Posted||about 1 year ago|
Customer Relationship Representative (Danish, Swedish, Finnish, Norwegian)
Our client is the world's largest medical technology, services and solutions company based in Heerlen serving physicians, hospitals and patients worldwide.
- Support day-to-day our clients Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes through your analytical and operational involvement.
- Provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of products, processes, tools and policies and monitor product & information flows as well as resolving issues.
- Contribute to the company goals in the areas of customer satisfaction.
- Monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes.
- Find issue resolution and reactive communication towards the customer, including coordination of the issues especially with Back Office teams.
- Exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.
- Bachelor degree (or at least MBO+)
- (Near-) native level in Danish, Swedish, Finnish, Norwegian & fluent in English
- 1 to 3 years experience in customer service or order management
- Excellent communication skills (verbal and written)
- Computer literacy (MS-Office )
- Strong sense of responsibility
- Ability to build lasting relationships
- Ability to work well under pressure
Nice to Haves:
- Experience with SAP/ ERP
- Pro-active team player
- Target driven
- Customer oriented
- Analytical mindset
- Strong attention to detail
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