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Nordic Legal Advisor

Job Description

Nordic Legal Coordinator

Cork, Ireland

Our client is a Global Business Solutions (GBS) Center in Cork who provides financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services.

The Management Team is currently looking for you if you have a people-oriented, customer centric and forward-thinking mindset. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team.

Responsibilities:

The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external Healthcare Professionals and internal business partners & pre-contracting data management
  • Ensure excellent customer experience through the end to end management of the Contract to Pay & pre-contracting data management process in a compliant manner
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals
  • Ensure data compliance with Transparency reporting requirements including supporting the Global Transparency team on potential data issues prior to publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs & ensure effective distribution of the dashboard across the team
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
  • Ensure efficient and effective issue resolution for queries escalated from CMS Associates
  • Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across the Contract to Pay process
  • Support global/regional CMS projects with focus on the Contract to Pay process
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

Basic Qualifications:

  • 2-3 years’ customer facing experience with excellent communications & compliance skills together with experience identifying and delivering process change
  • Associates Degree (or equivalent work experience)
  • Fluency in English and Swedish or Finnish or Norwegian or Danish
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members

Ref: 25465678

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