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Nordic Sales Agents

Job Description

NATIONAL PEN - Bilingual Telesales Agent (Current / Existing Customers)


At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from


over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.

Bilingual Telesales Agent (Current / Existing Customers)

You will be required to sell a range of National Pen product to


existing customers through outbound telephone calling. In doing so, they will provide our customers with a professional and courteous service, whilst establishing long-term customer relationships.


Phoning customers from existing customer database and generating increased sales

Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets

 Calling customers from


existing mail orders received

Entering orders on database and Up-selling live to customers

 Strengthen existing National Pen relationship with its high-value customers

 Participation in product projects when required

 Ensures that customer issues are dealt with in an efficient manner, informing the customer of any new products

 Verifying the order and customer details on-line

 Any other duties/projects as directed by Senior Management


Minimum of 1 year experience in sales

building relationships with key decision makers

Skilled negotiator

 Have the ability to maintain professionalism under pressure

 An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills


Self-motivated and goal oriented

Strong customer service and the desire to be successful exceed targets and integrate into a team-based organisation

 Be a good team player

Be fluent in one or more of the following languages: Swedish, Danish, Finnish, Norwegian, speaking

 Good English



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