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Nordic Technical Support Agent (Level 2)

Job Description

HR Globally Talent is an International Recruitment Agency based in Europe with representation worldwide and is looking for a Technical Support Agent (Level 2) who is fluent in Swedish or Finnish.

Location: Czech Republic


  • Creation and deletion of user accounts and password
  • Shared folder creation and access management
  • Distribution point monitoring and Antivirus monitoring
  • Installation and uninstallation of software
  • Installation, configuration, troubleshooting of applications
  • Installation and troubleshooting of Windows ,VPN and computer hardware
  • Any other technical issue which is related to End User Computing
  • Work closely with Level 1 agents

Skills and Knowledge:

Primary Knowledge:

  • Windows  7 x32/x62
  • Computer hardware troubleshooting
  • Printer/scanner troubleshooting
  • Windows Active Directory/DNS/DHCP/
  • SCCM 2012 R2
  • Admin Studio
  • Knowledge of ITIL

 Secondary Knowledge:

  • Basic Administration of Lotus Notes messaging
  • Office 365 


  • Fluent English and one of the following languages: Finnish or Swedish
  • Experience troubleshooting technical problems
  • Excellent Customer Service Skills
  • Strong multitasking skills.






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