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Norwegian Customer Meeting Services Analyst

Job Description

*** Norwegian Customer Meeting Services Analyst – Cork, Ireland ***
Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.
The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner. 
• Be seen as a “go-to” information resource for Contracting to Pay queries both from external Healthcare Professionals and internal business partners & pre-contracting data management
• Ensure excellent customer experience through the end to end management of the Contract to Pay & pre-contracting data management process in a compliant manner
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals
• Ensure data compliance with Transparency reporting requirements including supporting the Global Transparency team on potential data issues prior to publication
• Monitor daily operational dashboard to ensure compliance with pre-defined SLAs & ensure effective distribution of the dashboard across the team
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Ensure efficient and effective issue resolution for queries escalated from CMS Associates
• Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across the Contract to Pay process
• Support global/regional CMS projects with focus on the Contract to Pay process
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
Basic Qualifications
• 2-3 years’ customer facing experience with excellent communications & compliance skills together with experience identifying and delivering process change
• Associates Degree (or equivalent work experience)
• Fluency in English and Norwegian 
• Additional Skills/Preferences
• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members

Ref: 147


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