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Norwegian Customer Service Advisor to Belfast

Job Description

Our client work in partnership with one of the world's largest e-commerce and internet payment companies. In Belfast, we provide support for their Danish, Dutch, Norwegian & Swedish customers.

The Role:

· Providing a high level of professionalism and customer service for a world leading brand

· Handle and respond to inbound phone calls and occasional email inquiries in a call centre environment

· Research and resolve inquiries verbally, in writing and online

· Maintain and promote a positive attitude whilst meeting productivity goals

· Maintain high confidentiality at all times

 

Are you what we’re looking for?

· Fluency in written and spoken English & Swedish, Danish or Norwegian

· A minimum of 3 months’ experience in a customer service environment

· Experienced with Microsoft Office & good working knowledge of internet. The ability to learn and adapt to new software

· Ability to work to targets, handling times and customer satisfaction

· Experience of working in a team environment

· Able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email

· Ability to multitask, plan and organize.

 

Hours:

40 hours/week on a rotational shift pattern, Monday to Sunday, 7. 00-18. 00

What can we offer you?

· Bright, modern, exciting place to work with excellent staff facilities.

· City centre location.

· Onsite gym, yoga room and cafe.

· 28 days annual leave.

· Employee discounts scheme.

· Pension scheme.

· Excellent relocation package.

· Annual Reward & Recognition Ceremony.

· Professional development opportunities.

For more information about the position send your English CV to marte.hansen@nordicjobsworldwide. com

Ref: Norwegians to Irland

Location

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