Get similar jobs by email Register →
|Recruiter Name||SELLBYTEL Group Spain|
|Job Title||Norwegian L2 Tech Support Advisor (Audio)|
|Job Type||Permanent Contract, Full-Time Position|
|Start Date||One Month|
|Date Posted||almost 3 years ago|
Are you interested in the Audio Sector?
We are looking for a Technical Support Advisor for one of our clients, a leading American company specialized in audio equipment.
-Take incoming user requests B2B (via telephone, email, voicemail, pager, log call details onto case management systems and provide response and resolution within SLA to customer)
-Solve requests/incidents that require a higher level of technical knowledge
-Solve requests/incidents related to more specific products like Soundtouch
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level
-Full-time and long-term contract
-Salary: 16 038.40EUR gross/year + up to 1.920EUR gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
-Relocation Package provided
-Norwegian native speaker with fluent English
-Excellent customer care skills
-High IT knowledge in Wireless, Connectivity, Networking, Live Music and Audiovisual products
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Sorry, this job post it's no longer available
- Danish Tech Support Dublin
€20000 - 21000
What are we looking for? For this job in Tech Support we are looking for Danish speakers with a good level of English, someone who wants to work abroad and likes the i...7 days ago
- Customer Support Advisor - Swedish
€ competitive salary + bonus + relocation
Our client is the support center of a British leading bookmaker and one of the most recognized and trusted brands in the gaming industry. They offer gaming and betting...2 months ago
- Norwegian Technical Service Consultant
Kundeservice medarbeider innen IT-bransjen Vår kunde ser fram til å jobbe med deg som ønsker å bli en del av deres "Estonian Service Desk team" som kundeservice medarb...3 months ago
- Norwegian Customer Relationship Manager
€28000 - 29580 per annum
Speak both Norwegian and a good level of English? Have you been working in Customer Service for a while now but need to go the next step up? How about join the team in...3 months ago
- Norwegian Customer Service
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Multilingual Customer Service Agent for an established company based in Gateshead near...5 months ago