Get similar jobs by email Register →
|Recruiter Name||SELLBYTEL Group Spain|
|Job Title||Norwegian L2 Tech Support Advisor (Audio)|
|Job Type||Permanent Contract, Full-Time Position|
|Start Date||One Month|
|Date Posted||almost 2 years ago|
Are you interested in the Audio Sector?
We are looking for a Technical Support Advisor for one of our clients, a leading American company specialized in audio equipment.
-Take incoming user requests B2B (via telephone, email, voicemail, pager, log call details onto case management systems and provide response and resolution within SLA to customer)
-Solve requests/incidents that require a higher level of technical knowledge
-Solve requests/incidents related to more specific products like Soundtouch
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level
-Full-time and long-term contract
-Salary: 16 038.40EUR gross/year + up to 1.920EUR gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
-Relocation Package provided
-Norwegian native speaker with fluent English
-Excellent customer care skills
-High IT knowledge in Wireless, Connectivity, Networking, Live Music and Audiovisual products
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Sorry, this job post it's no longer available
- Norwegian Payment Support Agent
Be part of it This opportunity is representing a leading international company who are currently seeking a Norwegian speaker to help them to support their Norwegian sp...4 days ago
- Norwegian Medical Advisor for Pharmaceutical Giant
€28000 - 35000 per annum
Job Summary: If you speak Norwegian, have a good level of English and have a degree in in Pharmaceuticals, chemistry, Nursing, nutrition and/or the natural sciences th...4 months ago
- Danish Tech Support Dublin
€20000 - 21000
What are we looking for? For this job in Tech Support we are looking for Danish speakers with a good level of English, someone who wants to work abroad and likes the i...4 months ago
- French Customer Support Advisor
€14000 - 19000
FRENCH CUSTOMER SERVICE ADVISOR Location: Prague Our client is a software and hardware development company, operating in the automotive industry, with headquarters in ...14 days ago
- French Photography Support Advisor
€21000 - 25000
French Photography Support Advisor Employment Type: Permanent Location: Dublin - Dublin Region, Ireland Salary: Highly competitive + plus quarterly performance related...14 days ago