Get similar jobs by email Register →
|Recruiter Name||SELLBYTEL Group Spain|
|Job Title||Norwegian L2 Tech Support Advisor (Audio)|
|Job Type||Permanent Contract, Full-Time Position|
|Start Date||One Month|
|Date Posted||over 1 year ago|
Are you interested in the Audio Sector?
We are looking for a Technical Support Advisor for one of our clients, a leading American company specialized in audio equipment.
-Take incoming user requests B2B (via telephone, email, voicemail, pager, log call details onto case management systems and provide response and resolution within SLA to customer)
-Solve requests/incidents that require a higher level of technical knowledge
-Solve requests/incidents related to more specific products like Soundtouch
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level
-Full-time and long-term contract
-Salary: 16 038.40EUR gross/year + up to 1.920EUR gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
-Relocation Package provided
-Norwegian native speaker with fluent English
-Excellent customer care skills
-High IT knowledge in Wireless, Connectivity, Networking, Live Music and Audiovisual products
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Sorry, this job post it's no longer available
- Danish Tech Support Dublin
€20000 - 21000
What are we looking for? For this job in Tech Support we are looking for Danish speakers with a good level of English, someone who wants to work abroad and likes the i...5 days ago
- Norwegian Medical Advisor for Pharmaceutical Giant
€28000 - 35000 per annum
Job Summary: If you speak Norwegian, have a good level of English and have a degree in in Pharmaceuticals, chemistry, Nursing, nutrition and/or the natural sciences th...5 days ago
- Dutch IT support for top tech company- relocation included
€20000 - 21000
Calling all Dutch (Nederlands) speaker! We are looking for tech enthusiasts who want to work for one of the top IT companies in the industry. Your job is to provide IT...about 1 month ago
- Norwegian Customer Service - Belfast
€16000 - 20000
Job Summary If you speak Norwegian and are looking for a customer service job, one where you are not constantly on the on the phone all day AND you have previous exper...about 1 month ago
- Norwegian Customer Care Coordinator - Cork
€24000 - 28000
Job Summary If you are looking for a new adventure abroad, check out this Norwegian Customer Care Coordinator job in Cork for a great client of ours who operates in th...5 days ago