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Norwegian or Swedish speaking VIP MANAGER

Job Description

Our client is looking for a VIP Manager to join their team. This person will be responsible for executing Casino VIP strategy ensuring that the highest level of VIP marketing is achieved by identifying, acquiring and retaining VIP customers and therefore increasing brand loyalty and revenues.



  • Set up compensations and bonuses (loyalty programs) for VIP players according to guidelines
  • Manage VIP relations on a daily basis
  • Make regular promotional and relationship building calls to players in English and own native language and in other cases work through the CRM Agents
  • Track and report on the performance of VIP players against agreed targets
  • Generate and organize weekly potential, active, lapsing or lapsed VIP lists for contact and ensure they are contacted in a timely and appropriate manner with appropriate offers and treatment
  • Use data available to produce relevant commercial strategy to target lapsing high end players
  • Use data available to deliver effective promotional campaigns and to credit and record player bonuses
  • Take calls and emails form VIP players and deal with them efficiently and with the highest level of customer care
  • Own and resolve VIP complaints, managing the escalation from gaming support queries
  • Gather feedback and input from VIP players to improve service offering
  • Build and maintain player profiles – analyse VIP behaviour/gameplay of players in order to optimise operational activities
  • Organise and attend VIP events
  • Liaise with Campaign, Content and CRM team to optimize communication with VIP players


Skills and Experience:

  • Experience of running excellent VIP management and operation
  • Proven experience of building and managing relationships with I-gaming VIPs
  • Experience in cross departmental collaboration
  • Strong organisational skills and experience of balancing multiple projects
  • Excellent communication skills (written, verbal and presentational)
  • Strong analytical and cost management skills
  • Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure
  • Marketplace awareness and understanding of trends


Desirable Skills:

  • Preferably native Norwegian or Swedish
  • Experience in offline VIP events and hospitality
  • Experience in casino product
  • Experience of account management







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