Get similar jobs by email Register →
Norwegian Speaking Customer Service Advisor
Salary - £15,000 - £17,500 DOE
Location - Gateshead
Start Date - ASAP
Contract - Permanent
Hours - 37.5 hours a week,
Between the hours of 08:00 - 16:00 or 09:00 - 17:00 Monday - Friday
Applicants must be fluent in both Norwegian and English (verbal and written) in order to be considered.
The role is 50% email based, 40% calls and 10% social media and will consist of:
50% complaint resolution - they aim for a first time resolution
* Assisting customers over the phone regarding technical and routine customer service enquiries, in a calm and conscientious manner
* Corresponding with customers via emails and social media websites
* Resolve queries and complaints.
* Maintain customer requirements and contribute to the overall improvement of campaigns/accounts.
* To provide this support our advisors will need to be able to give excellent customer service, but also comprehend some basic technical information. You will need to be IT literate to perform in this role.
* Contribute to building an effective and cohesive team.
* Take ownership for own performance actively seeking opportunities to improve and develop.
Objectives of the role
* English speaker with fluency in Norwegian, in both written and oral format
* Significant customer service experience essential, preferably in a contact centre environment
* Able to use your initiative in a busy, high profile working environment and able to maintain a professional business image at all times.
* Ability to handle a wide range of different complex enquiries in close succession in order to meet the demands of the many different types of callers.
* Able to take ownership of each call and able to problem solve in order to resolve customer queries and complaints
* Able to build rapport and passionate about delivering excellent customer service
* PC literate and able to comfortably communicate via e-mail
* Excellent Communications skills
* An ability to work under pressure and without direct supervision
Sorry, this job post it's no longer available
- Norwegian Customer Service Advisor to Belfast
€18000 - 21000
Our client work in partnership with one of the world's largest e-commerce and internet payment companies. In Belfast, we provide support for their Danish, Dutch, Norwe...29 days ago
- Norwegian Customer Service Agent
€14000 - 28000
Have you always dreamed of living in sunny Lisbon? Teleperformance gives you the opportunity! Do You love to work with service and new technology? Do you generally hav...29 days ago
- Norwegian Customer Service Agent to Riga
Would you like to join our client in Riga and be part of their team with a friendly atmosphere and excellent growth opportunities? If so, then you definitely should ap...29 days ago
- Norwegian Customer Service Agent in Malta
€20000 - 26000
We are looking for a Norwegian speaking Customer Support Agent for our client in Malta! Do you have interest or experience with customer service? Are you looking to re...29 days ago
- Norwegian Customer Service Agent to Lisbon
€20000 - 50000
Our client The client is located in over 150 offices spread over 25 countries throughout the world. The company combines comprehensive customer service with digital, t...29 days ago