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Norwegian Speaking Customer Service Advisor

Job Description

Norwegian Speaking Customer Service Advisor

Salary - £15,000 - £17,500 DOE

Location - Gateshead 

Start Date - ASAP

Contract - Permanent

Hours - 37.5 hours a week, 
Between the hours of 08:00 - 16:00 or 09:00 - 17:00 Monday - Friday

Applicants must be fluent in both Norwegian and English (verbal and written) in order to be considered.

Job Description
The role is 50% email based, 40% calls and 10% social media and will consist of:
50% complaint resolution - they aim for a first time resolution
35% enquires
10% testimonials
5% other

* Assisting customers over the phone regarding technical and routine customer service enquiries, in a calm and conscientious manner
* Corresponding with customers via emails and social media websites
* Resolve queries and complaints.
* Maintain customer requirements and contribute to the overall improvement of campaigns/accounts.
* To provide this support our advisors will need to be able to give excellent customer service, but also comprehend some basic technical information. You will need to be IT literate to perform in this role.
* Contribute to building an effective and cohesive team.
* Take ownership for own performance actively seeking opportunities to improve and develop.

Objectives of the role

* English speaker with fluency in Norwegian, in both written and oral format
* Significant customer service experience essential, preferably in a contact centre environment
* Able to use your initiative in a busy, high profile working environment and able to maintain a professional business image at all times.
* Ability to handle a wide range of different complex enquiries in close succession in order to meet the demands of the many different types of callers.
* Able to take ownership of each call and able to problem solve in order to resolve customer queries and complaints
* Able to build rapport and passionate about delivering excellent customer service
* PC literate and able to comfortably communicate via e-mail
* Excellent Communications skills
* An ability to work under pressure and without direct supervision



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