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|Recruiter Name||Betting Connections|
|Job Title||Norwegian speaking Customer Service Manager - Malta|
|Job Type||Permanent Contract, Full-Time Position|
|Location||Sliema, Malta, Malta|
|Date Posted||almost 2 years ago|
- Initially, learning and assimilating the CS culture of the company
- Planning and delivering CS strategies across the company encouraging customer retention
and customer loyalty.
- Building-up strategies, procedures, workflow and team.
- Working closely with all departments to ensure the CS works effectively for all aspects of the
- Producing reports based on campaign’s performance, defining and executing CS Reports and Customer Satisfactions Analysis.
- Strong orientation to team work and good communication skills, to empower collaboration and motivation in the organisation.
- Improving the current Customer Support Tools and suggesting new CS capabilities.
- Developing testing strategies for all aspects of the CS to ensure the most effective approach
for the company and its products.
- Ownership of the CS channels towards potential and existing customers.
- Ensure full support activities are executed accurately in-order to serve players in the
different customer life-cycle stages.
Who we are looking for:
- Experience in customer service
- Strong knowledge of the gaming industry.
- A team player with Leadership and Motivational skills,
- Helpful, diplomatic and honest individual
- Excellent communications skills
- Great reporting and presentation skills
- Good at surfing the web, using CS-Tools and MS Office
- Language skills: fluent in English, Swedish, Finnish, or Norwegian knowledge will be
- evaluated as a plus
- Ambitious and can imagine a future career in the iGaming industry
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