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Norwegian speaking VIP Executive - London

Job Description

Our International client is seeking a passionate VIP Executive to jump onboard!



  • Deliver high service standards, offer an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value
  • Build relationships with VIPs by creating player profiles, road mapping players and showing acute attention to detail
  • Identify potential VIPs from acquisition and ensure they are managed effectively to maximise player value and reduce risk of churn
  • Drive reactivation actions contacting churning or lapsed VIPs with appropriate offer
  • Undertake pro-active retention activities increasing Company revenues
  • Report on VIP performance on weekly and monthly basis
  • Liaise with Customer Service, Campaign, Content and CRM team to optimize communication with VIPs
  • Analyse VIP behaviour/game play in order to optimise operation activities
  • Assisting to organize events/gift for most valuable VIPs
  • Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets



  • Experience in online gaming; with knowledge and passion for casino or sports
  • Experience in customer service/online sales/outbound calls
  • High levels of interpersonal skills and ability to quickly build a rapport with VIP players
  • Good understanding of VIP expectations and the ability to deliver the best customer service
  • Confident and articulate communication style - both on the phone(inbound & outbound) and in written format
  • Proven ability in task management, prioritising & the ability to take ownership of daily tasks
  • Able to pick up processes quickly
  • Target driven
  • Must be able to work flexible hours as shift working is a key part of the role
  • Speak and Write fluently in Norwegian



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