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On-Site Support Engineer

Job Description

Be part of it

This role is with a leading machinery manufacturer who operates in 5 European countries. They are currently recruiting in the roaman Umbertide for engineers and technical support. They offer a modern workplace and a lot of responsibility with this job. Being inhabited since the pre - Roman time, Umbertide is rich in history. This is what gives this place it's amazing charme. Whit over a 150 sun hours Umbertide is ideal for sun lovers!

Your challenge 

This role is perfect for individuals with an interest in technology and a passion for helping people! You will be providing 1st level support for customers and helping to identify and solve issues. Other tasks you will be undertaking include:

  • Assisting engineers with queries relating to works
  • Ensure that all clients records and tickets are up to date with status changes and relevant documentation
  • Manage and administer all recalls, escalations and complaints in accordance with customer procedures/policies

 

Your resume
 

  • Fluent in written and verbal Italian and English
  • Possess the ability to work under pressure.
  • Have a good all-round understanding of ticketing and customer care with emphasis on excellent service delivery
  • You will have at least 1 year of experience working in a similar role and will be accredited with an industry recognised qualification.
  • Have a good telephone manner and strong customer service skills

 

Up for the adventure?
If you fit the job description and are up for the challenge we’d love to hear from you today so get in touch!

Ref: 3638

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