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Online Advertising Specialist: German or Dutch or French

Job Description

Do you speak fluent German or Dutch or French?

Do you have a passion for Google and would love to be an expert in Google AdWords? Do you thrive on variety and want a career with an exciting and innovative company where no day is ever the same and where the career progression is guaranteed? Are you fluent in Danish to a native level?

Our client, One of the biggest BPO companies in the world are now looking to hire a Danish Online Advertising Specialist to support Google clients.

**Salaries up to 29K per annum!**

If you are energetic and professional with a Customer Service background, we would love to hear from you, and our world-class trainers will teach you all the product specific information to make you successful. After you get here, we’ll provide continuing technical education and a casual, fun work environment.

If you are looking for a great job and a great company, stop here – this is the place to grow your career!

Duties & Responsibilities for Turkish PLUS German or Dutch or French Online Advertising Specialist: 

• Initially support will be provided by the email channel, it is envisaged the role will develop to incorporate phone and chat support
•  Process customer requests for business listings on internet search engine and maps
•  Verify and investigate business listings on our client’s search engine
•  Help customers work systematically through technical problems and understand the features and benefits of the product which will help improve their business
•  Taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction and attention to detail
•  Source customer information, create accounts and verify all information is valid
•  Ability to manage customer information with a high level of attention to detail
•  Manage a high volume of “customer cases” to resolution
•  Ability to manage customer queries through a number of forums, Email, Chat and Phone
•  Comfortable in making outbound calls to customers

Skills and Experience for Advertising Campaign Optimizer Turkish PLUS German or Dutch or French:

•  Fluency to native level in Danish
•  Local market knowledge
•  Must have excellent written communications skills
•  Third language verbal and/or written skills are a distinct advantage
•  Written skill in English is mandatory (English language skills across the board (listening, understanding, writing, speaking) should be C1 level (according to Common European Framework of Reference for Languages)
•  Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred
•  Experience working with direct consumers, in B2C environment, B2B a plus
•  Strong communication skills with a proactive and positive approach to tasks
•  Strong research and information analysis experience required with a high level of attention to detail
•  Candidates must possess “Follow Through” with the ability to resolve issues from start to finish
•  An effective team player who is able to also work independently
•  Proven ability to deal with problems and solve them effectively
•  Very customer service focused, able to deal with customers in a friendly and polite manner
•  Robust multitasking skills (e.g. able to log calls, log information, and interact with the customer simultaneously)
•  Have a strong desire to learn continually and grow professionally
•  Comfortable having their performance measured every day
•  Want to be part of an exciting, rapidly changing industry
•  Would like to develop their interpersonal skills, technical or sales consulting skills
•  Enjoy tackling tough problems and determining customers’ needs




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