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Online Booking Customer Service (German)

Job Description

It's time to make a change and enjoy your everyday life!

Lisbon is the perfect destination for that! It is the city of the oceans, the only European capital with sunsets on the sea and one of Europe's most soulful, captivating and picturesque capitals, built on a series of hills with scenic vistas from every angle, where climate makes it an ideal year-round destination. Also, Lisbon is officially Western Europe's least expensive capital!

Combine your work with amazing life in sunny Lisbon:

The Job

In this position, you will ensure First Level Support to the users of the company's services to consumers.

In this role you are in charge of:

- Providing inbound assistance to customers via phone and email
- Providing information and support to customers about the services and orders
- Support the customer in the process of doing their online booking
- Solving issues, complaints and queries
- Ensure high level of customer satisfaction and record information

The Profile

- Native level of German
- Previous experience in customer service or hospitality industry is an asset
- Strong communication skills and motivation
- Willingness to learn 
- Teamwork and positive attitude

The Offer

- Contract as from the first day of training
- Full time job (40h/week)
- A stable job and opportunities to grow within the company
- Multicultural company
-Salary: see below the 2 options:

Company A: 
800€/month (x14 per year)
6.17€ meal voucher per work-day
100€ / month Bonus
Help in finding accommodation and reimbursement of flight tickets

Company B: 
980€/month (including accommodation)
160h/month (work hours may vary from week to week) 
Working schedule varies from 08:00 to 20:00 
Working on weekends increases the hourly wage of 25%

For international candidates:
- Reimbursement of the flight ticket (after staying for at least 9 months)
- The company offers one flight per year back to your native country
- The possibility to stay in a company flat
- Pick-up from airport
- Free Portuguese courses, Sport activities, Events & Parties, In-house canteen, Employee programs, etc. …



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