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Online-Picture Service Executive (German)

Job Description

German speaking customer service jobs in Portugal for online service company.

The Company

The client is an online picture platform with over 30 million customers. “Create your picture album online and get a hard copy sent to your home.”

Their German team, along with other European markets, is centralized in Lisbon at their outsourcing partner. The company offers strong training, multicultural environment, career opportunities and very dynamic work environment!

The Job

- Representing the company as you are the first point of contact
- Providing assistance to customers via phone and email
- Providing information and support to customers about the products and orders
- Upselling and presenting special offers 
- Ensure high level of customer satisfaction and record information
- Forwarding complex issues to L2 support

The Profile

- German native (or very fluent) speakers and good commands in English
- Client oriented mindset, social and team player
- Excellent communication skills and eagerness to learn
- Target oriented and motivated
- Punctuality, flexibility and stress resistant

The Offer

- Thorough training to make candidates comfortable with the product and the working environment (1 week; 106.8€ net/week)
- A company offering stability and career opportunities
- Multicultural and family-like work environment 
- Private insurance after being employed for 6 months
- In-line salary of 980€/month (including accommodation)
- 160h/month (work hours may vary from week to week) 
- Working schedule varies from 08:00 to 20:00
- Working on weekends increases the hourly wage of 25%

For international candidates:
- Reimbursement of the flight ticket (after staying for at least 9 months)
- The company offers one flight per year back to your native country
- The possibility to stay in a company flat
- Pick-up from airport
- Free Portuguese courses, Sport activities, Events & Parties, In-house canteen, Employee programs, etc …



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